- Our capacity for whole heartedness can never be greater than our willingness to be broken hearted
- Without vulnerability there can never be creativity or innovation
- Empathy – I’m feeling with you
- Sympathy – I’m feeling for you
- Empathy fuels connections; sympathy drives disconnection
- Blame is the discharging of anger, pain and discomfort
- Rarely does an empathic response begin with ‘at least’