In his blog post, Workplace Learning: Adding, Embedding & Extracting, Charles Jennings discusses three options for how learning and development professionals can help with learning in the workplace. Learning & development can help by:
- Adding activities that explicitly focus on assisting with learning
- Embedding the learning into the work and supporting performance at point-of-need
- Extracting learning from work in an effort to have continuous performance improvement
Jennings cites After Action Reviews (AARs) used by the U.S. army as an example of a tool that could be used in any organization to extract learning through four simple questions:
- What did we set out to do?
- What actually happened?
- Why did it happen?
- What are we going to do next time?